How Ordering Works at Kicko
Once you’re approved by the clinical team, Kicko makes ordering simple, private, and fully online. Here’s exactly what to expect, from prescription approval to delivery tracking at your door.
Step 1: Get Clinically Approved First
Kicko is a clinician-led quit-smoking service. Before you can order, you’ll complete a quick online pre-screen and your information will be reviewed by a nurse and doctor. If treatment is clinically appropriate, you’ll be approved and prescribed a tailored plan.
Important: Due to legal and regulatory requirements, Kicko can’t list specific nicotine vaping products publicly. Once you have a valid prescription and you’re approved as a patient, you’ll be able to view suitable options.
Step 2: Log In to Your Kicko Portal
Once approved, you can log in to your Kicko online portal to access prescribed options. Everything you need is in one place - your approved products, ordering, and tracking.
- View prescribed options approved for you
- Place your order online through your account
Step 3: Choose Your Prescribed Options
Inside your portal, you’ll be able to view your prescribed options. Kicko offers a wide range of choices, including budget-friendly and premium options, so you can select what works best for your quit plan.
- Review your options in the portal
- Confirm quantities and proceed to checkout
Step 4: Check Out Securely Online
When you’re ready, complete your order through the secure checkout in your Kicko account. You’ll be able to review everything before paying.
No pressure: Kicko’s clinical support is free - you only pay if treatment is approved and you choose to proceed.
Step 5: Discreet Delivery Australia-Wide (With Tracking)
All approved orders are shipped discreetly via Australia Post to addresses across Australia. Most patients receive their medication within 1–3 business days, depending on location. Tracking details are provided once your order has been dispatched so you can follow delivery every step of the way.
- Discreet shipping via Australia Post
- Typical delivery: 1–3 business days (location dependent)
- Tracking available once dispatched
If Something Changes With Your Delivery
Delivery timelines can vary depending on location and Australia Post transit. If your tracking updates look unusual or your parcel hasn’t moved for a while, check your tracking link first - then reach out to the Kicko team for help.
Need support? Contact the Kicko team any time and they’ll point you in the right direction.
Common Questions
Why can’t I see products or pricing until I’m approved?
Because nicotine vaping products are regulated in Australia. Once you have a valid prescription and you’re approved as a patient, you’ll be able to view suitable options in your portal.
How long does delivery take?
Most patients receive their medication within 1–3 business days, depending on location. Tracking is provided once your order is dispatched.
Can I reorder through my account?
Yes. Kicko supports ongoing patient care, including the ability to manage prescriptions and reorder medication through our portal.
Ready to Order?
If you’re already approved, log in to your Kicko portal to view your options and place an order. If you’re new, start with the quick eligibility check first.